Returns & Shipping

Every order is sent with intention. Every return is handled with grace.

Shipping

We ship worldwide. Each instrument is carefully packed to protect its integrity during transit — because how it arrives matters as much as what it is.

Destination	Estimated Delivery	Tracking
Europe	7–14 business days	✓ Included
United Kingdom	7–14 business days	✓ Included
United States & Canada	10–18 business days	✓ Included
Australia & New Zealand	12–21 business days	✓ Included
Rest of World	14–21 business days	✓ Included

Orders are processed within 3–5 business days. You will receive a tracking number by email once your order has been dispatched. Free shipping is available on qualifying orders — see checkout for details.

Returns & Refunds

We stand behind every instrument we carry.
If something is not right — we will make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. No explanations required. No forms to fill. Just a simple message to our team.

Conditions

The instrument must be returned in its original condition and packaging.
Items damaged through misuse are not eligible for return.
Personalised or custom orders are final sale.

Damaged or Incorrect Orders

If your instrument arrives damaged or is not what you ordered, please contact us within 7 days of delivery with a photograph. We will arrange a replacement or full refund immediately — at no cost to you.